Innovation Officer

Qualifications & Experience

• Bachelor's degree in health-related discipline, Project Management, Design Thinking, Development Studies, Information Systems, or related field.
  
• Minimum of five (5) years’ experience in program innovation, health systems strengthening, technology for development, or adaptive program delivery.
  
• Proven experience designing, implementing, and evaluating pilots or user-centered interventions in complex, resource-constrained settings.
  
• Experience working with government counterparts, digital health platforms, donors, or research institutions is a strong advantage.
  
• Strong analytical, facilitation, synthesis, and documentation skills.
  
• Excellent written and verbal communication skills, with the ability to translate complex technical ideas into practical, actionable insights.
  

Innovation Design & Solution Development

• Support the identification and documentation of priority challenges, inefficiencies, and opportunities for innovation within Living Goods’ TA model, county health systems, and program operations.
  
• Participate in human-centered design and systems thinking approaches to support the development and refinement of practical solutions that respond to user needs and system realities.
  
• Support the planning and facilitation of design workshops, user research activities, ideation sessions, and rapid prototyping exercises in collaboration with program teams, county counterparts, and partners.
  
• Assist in translating innovation ideas into implementable pilots by contributing to the development of objectives, theories of change, success metrics, risk considerations, and learning questions.
  
• Work closely with the Digital Health, Innovation team and PEI teams to support the testing and refinement of digital, data, and AI-enabled solutions that strengthen service delivery, supervision, performance management, and data use
  

Pilot Implementation, Monitoring & Learning

• Coordinate and support day-to-day implementation of innovation pilots, ensuring alignment with program priorities, implementation plans, and partner engagement.
  
• Support monitoring of pilot activities by tracking progress against agreed milestones, timelines, and deliverables.
  
• Work with Monitoring, Evaluation and Learning (MEL) teams to support data collection, documentation, and analysis related to pilot performance.
  
• Document implementation experiences, user feedback, and operational challenges, and contribute to adaptive improvements to pilots based on field learning.
  
• Support field testing of new service delivery approaches, digital tools, operational processes, and program improvements.
  

Scaling & Program Integration

• Support assessments of innovation pilots to identify opportunities for scale, integration, or adaptation within Living Goods’ Technical Assistance model.
  
• Assist in integrating successful innovations into program tools, guidelines, and training materials in collaboration with relevant teams.
  
• Engage with county governments and partners to ensure innovations are aligned with existing systems, policies, and implementation structures.
  
• Facilitate cross-county learning exchanges and knowledge sharing to support replication and adaptation of tested solutions.
  

Partnerships & Knowledge Management

• Support engagement with innovation partners, research institutions, government stakeholders, and other collaborators involved in innovation initiatives.
  
• Contribute to the preparation of concept notes, reports, presentations, and documentation related to innovation activities.
  
• Support operational research, learning agendas, and documentation efforts in collaboration with MEL and research partners.
  
• Assist in maintaining innovation knowledge resources, including repositories, tools, dashboards, and learning materials.
  
• Participate in internal meetings, technical working groups, and learning platforms related to innovation and program improvement.
  

Cross-Cutting & Other Duties

• Support program planning, budgeting, and adaptive management processes by contributing insights and learning from innovation initiatives.
  
• Support capacity strengthening of program and field teams on innovation methods, experimentation, and learning approaches.
  
• Monitor emerging trends and best practices in community health, digital health, and development innovation and share relevant insights with internal teams.
  
• Promote responsible and ethical innovation practices, including responsible data use, safeguarding, equity, and inclusion.
  
• Perform other duties as assigned by the supervisor in line with the role and organizational priorities.