Intersectional Application Support Technician

Education

• A university degree in computer science, application management or related area of study, or equivalent experience is essential.
  

Experience

• Experience with KoboToolbox or similar product such as ODK is essential, and with authoring robust and logically complex forms in XLS Forms, is essential.
  
• Experience in automating data extraction and visualization using Kobo APIs is desirable.
  
• Experience in managing data collection efforts in humanitarian contexts is essential.
  
• Experience with MS Office productivity tools is essential.
  
• Experience in data management and application support is essential.
  
• Experience with MSF or other international humanitarian organizations is an asset.
  

Competencies

• Deep knowledge of Kobo, ODK & XLS Forms is essential.
  
• Knowledge of best practices in application management is desired.
  
• Knowledge of data management techniques is desired.
  
• Good customer-centric mindset.
  
• Effective communication skills and capable of explaining and guiding non-technical users through complex operations.
  
• Able to work with complex formatting, branching and conditional logic, calculations and validations.
  
• Able to produce & maintain clear documentation.
  

Shared Scopes

• Develop, implement, test and maintain internal controls and global intersectional tools using XLS Forms, focusing initially on existing forms, with the eHealth/HIS and FFRIC teams to ensure usability, integrity, consistency, high quality, correct formatting and validation of control data.
  
• Enable the capture of accurate and context-relevant information to ensure that data collection and analysis remains consistent, rigorous, and relevant.
  
• Support and guide end-users and internal stakeholders of the KoboToolbox and WeCheck applications by managing tickets, troubleshooting, writing & maintaining documentation, holding training stations, and escalating where necessary.
  
• Ensure a smooth onboarding experience and a high quality of service for WeCheck users to help their data collection efforts using global intersectional standards.
  

In the OCB Finance Scope

• Collaborate closely with the FRRIC team to understand their operational needs and requirements for new and existing internal controls and reporting.
  
• Test and coordinate releases of WeCheck and KoboToolbox with relevant stakeholders in line with best practices to minimize service disruption and provide visibility on open issues.
  
• Support continuous improvement of WeCheck by developing functional specifications and managing change requests with the Internal Control Specialist to improve functionality and maintain relevance.
  

• Maintain the quality of master data & metadata (such as project lists) inside Kobo and related tools for existing projects.
  
• Link with teams across MSF to ensure compliance, interoperability, and correct use of MSF resources so that data remains cleaned and organized.
  
• Collaborate with operational directorates in data governance efforts to reduce duplication and improve the quality and coherence of collected data.
  
• Collaborate and coordinate with OCA Reporting and Analytics for the maintenance of Power BI dashboards/visualizations of all existing globally intersectional tools.
  
• Regularly report to stakeholders with breakdowns of activity, challenges, and objectives to provide clarity on the usage of KoboToolbox within MSF.