ISP Technician

Education and Qualification

• Minimum Certificate in Fiber optics.
  
• Atleast 1 year on Fiber optics.
  
• Proficiency in fiber handling & maintenance.
  
• Strong problem-solving skills and technical expertise.
  

• Installing and terminating fiber optic cables and other network equipment.
  
• Resolving Loss of Services and Connections within SLA.
  
• Ensure tickets are updated timely and closed with clears once resolved.
  
• Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
  
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers. Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
  
• Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
  
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
  
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
  
• Any other duty that may be assigned from time to time.