IT Support Specialist

What we would like you to bring

• Bachelors / First University Degree in Information Technology from a reputable Academic Institution.
  
• IT related professional Certification- preferred.
  
• Experience in IT role of 2 -5 years - Experience in logistics- or transport business is preferred.
  
• Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience).
  
• Familiarity with networked anti-virus and back-up software.
  
• Good time management.
  
• Organization skills.
  
• Good communication and presentation skills.
  
• Flexible working hours.
  
• Mobility to travel at short notice.
  
• Problem solving, team player.
  
• Investigative nature, able to discover the problem of the user, partner or stakeholder.
  
• Highly focused, with high interest in solving problems using existing / new technologies.
  
• Keen attention to detail with demonstrated ability to understand the big picture.
  
• Proactive, efficient, user-focused and able to work under pressure with tight timelines.
  
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
  
• Ability to interact with different countries, cultures, clients (internal and external).
  

• Resolve problems in response to user/system reported incidents via trouble tickets.
  
• Setup and configure requests together with user(s).
  
• Make changes to existing setups based on user description.
  
• Handling of difficult tasks that are escalated from Information Systems Administrators.
  
• Prepare error diagnostics and detailed problem descriptions for escalation and handover.
  
• Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  
• Involvement in new technical improvement projects.
  
• Mentoring of colleagues.
  
• Undertake and participate in development activities in conjunction with the other IT departments Globally.
  
• Other one-time tasks as assigned by Manager.