IT Technical Support Engineer

Qualifications and Experience:

• Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.
  
• Bachelor’s degree in computer science, Information Technology, or a related field.
  
• Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher) are highly desirable.
  
• Minimum 2 years of experience in network engineering with a focus on Fortinet technologies.
  
• Strong understanding of networking protocols, security principles, and WAN technologies.
  
• Proven experience with Fortinet SD-WAN, IPSEC VPNs, IDS/IPS, and network monitoring tools.
  

• FortiGate Equipment Management: Deploy, configure, and maintain FortiGate Next Generation Firewalls, FortiManager, and FortiAnalyzer.
  
• Network Design & Implementation: Design, implement, and maintain WAN infrastructure, including underlay protocols such as Multiprotocol Label Switching (MPLS), Multiprotocol BGP, and MPLS Label Switched Paths (LSP).
  
• Firewall & Security Management: Configure, manage, and monitor Fortinet firewalls, implement security policies, IDS/IPS, IPSEC VPNs, and manage Fortinet SD-WAN.
  
• Performance Monitoring & Troubleshooting: Monitor network performance, troubleshoot connectivity issues, and perform network tuning to ensure optimal performance and reliability.
  
• Security & Compliance: Ensure network security policies are enforced and aligned with organizational security standards, particularly within Fortinet Secure SD-WAN environments
  
• Documentation: Create and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.
  
• Network Support: Provide technical infrastructure support and collaborate with cross-functional IT teams to enhance network strategies and solutions.
  
• Disaster Recovery: Participate in the planning and implementation of disaster recovery procedures, including regular configuration backups and network continuity planning.