IT Technical Support

Key Responsibilities of IT Technical Support:

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices.
  
• Install and configure computer hardware, operating systems, software, and peripheral equipment.
  
• Provide technical support for Windows OS, and other business applications.
  
• Perform routine system maintenance, updates, and patch management.
  
• Monitor and maintain IT infrastructure including LAN/WAN networks, internet connectivity.
  
• Perform daily checks for IT systems to ensure efficiency and uptime
  
• Set up and support new branches, including the installation of local networks, Biometric machines, Data Cabinet, SIP Phones and end-user systems.
  
• Install, configure, and troubleshoot CCTV systems, biometric access control, fingerprint devices, and VoIP systems
  
• Provide remote and onsite IT support to branch locations as needed.
  
• Assist in the rollout of new applications and technologies.
  
• Maintain accurate inventory of IT assets and ensure records of hardware and software are up to date.
  
• Ensure timely resolution of support tickets, documenting issues and actions taken.
  
• Escalate unresolved issues to senior IT personnel
  
• Follow technical manuals, diagrams, and written instructions for installations and repairs.
  
• Collaborate with developers, network engineers, and other IT professionals on cross-functional tasks.
  
• Test, evaluate, and recommend new technology solutions.
  
• Perform scheduled preventive maintenance on IT equipment quarterly.
  
• Work continuously on tasks until completion or appropriate escalation, while managing multiple priorities effectively.
  
• Ensure systems run efficiently and users receive maximum benefit from IT services.
  
• Respond to call-outs and meet SLA timelines for technical issues and installations