KE-Information Technology Support Specialist(National)

This position is primarily responsible for assisting with the daily maintenance of the organization’s computer, network systems, service desk management and assisting individual staff with resolving computer software and hardware problems (staff support). The position requires flexibility, initiative, and confidence in dealing with different types of systems and more importantly, different types of people.

Qualifications

Administration (80%)

• Thoroughly cleans the offices, kitchens and walkways as assigned.
  
• Observes the office environment, ensures that the fire exits are always kept clear and promptly reports any potentially hazardous situations such as slippery floors, loose electric wires or sockets.
  
• Ensures that all the office windows and grills are closed and securely locked at the end of every business day.
  
• Ensures that all photocopiers and printers have been checked for documents and switched off at the end of every business day. Any document found should be turned over to the management staff locking up on any day.
  
• Ensures that non-essential equipment is switched off and only the minimum equipment required is switched on.
  
• Undertakes tasks such as minor repairs and window cleaning in coordination with the Senior Property Officer
  
• Monitors stock levels of supplies needed for beverage set up, cleaning, maintenance and submits timely requisitions for additional supplies.
  
• Ensures that all the bathrooms are well stocked with hand towels.
  
• Monitors and replenishes cleaning supplies.
  
• Assists in general office duties as assigned e.g. photocopying, shredding, packing, and moving of files.
  
• Ensures that the indoor and outdoor plants are watered and cleaned.
  
• Does routine daily purchases e.g. sugar, milk and prepares tea/coffee for visitors if required
  
• Ensures the meeting rooms are set up as required
  

Record and Data Management (15%)

• Maintains accurate records of requests done and supplies received.
  
• Records and reports any equipment that sounds or appears broken or in need of repair, including door and window locks that need lubrication, tightening or replacement, leaky water taps etc.
  

Additional roles and responsibilities (5%)

• Performs other duties, which are developed and assigned to improve the operations of the CWS/RSC Africa.