Key Account Manager - Enterprise

Requirements

• Degree in Business Management, Engineering, or IT.
  
• MBA will be an added advantage,
  
• Sales related Certification(s) from major Cloud services including Microsoft, AWS, Ali Cloud.
  
• Sales Related Cyber Security Certification(s) from Fortinet, Sophos, Cisco, Check Point Or ESET.
  
• At least 8 years in sales with 5 of those in Enterprise Technology Solution sales.
  
• Experience selling multi product complex solutions to enterprise organizations.
  
• Demonstrate an understanding of key financial metrics such as ROI and demonstrate a capability to use these as key selling tools.
  
• Demonstrate experience in identifying up-selling sales opportunities which increase product penetration within the customer.
  
• Demonstrate an understanding of and an ability to manage the opportunity lifecycle from discovery to generation of proposal and subsequent closure and implementation.
  
• Demonstrate high level of competence with Microsoft PowerPoint, Excel, Outlook and Word.
  
• Demonstrate an ability to understand and effectively use internal process management tools.
  
• Demonstrate the introduction of new innovative concepts to key decision makers within the customer through relationship and stakeholder management of the CxO level within the customer organization.
  
• An awareness of the telecoms and the ICT industry and the impact it is having on the customer organization
  

Responsibilities

• Meet and exceed periodic revenue, billing and score card targets as will be defined by the business.
  
• Engage with clients across all levels to understand their business, operational and strategic needs with a view to provide technology-based solutions out of our portfolio of products to support the fulfilment these needs.
  
• Create, maintain, grow a healthy sales pipeline and subsequently converting the same to profitable sales adhering to set thresh holds.
  
• Provide thought leadership to existing, new and potential clients with a bias to technology and Liquid’s capabilities.
  
• Ensure all contracted revenue streams from won opportunities are being accounted for in all allocated accounts.
  
• Maintain company CRM tool in an up-to-date state with all required data at all times such as customer contacts, account plans, customer landscape e.g. wallet share and diary events.
  
• Ensure customer satisfaction scores are constantly improving by measurement through approved organizational policy and tools.
  
• Lead and coordinate teams involved in implementation of solutions sold to ensure absolute success and client satisfaction.
  
• Ensure all implemented solutions are processed conclusively through to billing.
  
• Know, stay updated and adhere to the company’s standard sales procedures, policies, and relevant systems.
  
• Maintain an updated set of reports and make them available as will be prescribed by the business or line manager.
  
• Provide market related intelligence to the business as gathered during your interaction with different market entities to assist in improving existing or developing new proposition.
  
• Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
  
• Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements