Logistics Assistant

The objective of this role is to ensure smooth communication and support for Frenchspeaking participants by managing the Help Desk, responding to inquiries, pre andduring the Festival.

• University Degree in Event Management, Business, Development, or Social Sciences, or relevant experience in lieu
  
• At least 3 years’ experience in an event or logistics coordinating role, or relevant experience, preferably in gender justice, women’s rights, or a non-profit/NGO setting.
  
• Experience working in a decentralized, virtual setting.
  
• Fluency in both French and English (spoken and written) are mandatory
  
• Proven experience in customer service, hospitality, event management, or help desk roles.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and problem-solving abilities.
  
• Ability to work under pressure in a fast-paced, multicultural environment.
  
• Knowledge of feminist spaces and sensitivity to diversity, equity, and inclusion principles is an added advantage.
  

• Serve as the first point of contact for bilingual English/French participant inquiries regarding Festival logistics and preparation.
  
• Provide information (in French) on event schedule, venue layout, transportation, accommodation, dining, and other logistics.
  
• Maintain a daily record of inquiries and resolutions for reporting.
  
• Translate Help Desk communications (written and verbal) between French and English where required.
  
• Support real-time translation for participants seeking logistical clarity.
  
• Provide support as needed to French speaking participants via phone, email & in person as briefed.
  
• Work closely with the Festival team to escalate and resolve issues promptly.
  
• Report daily to the assigned supervisor on key participant needs and recurring issues.
  
• Support the implementation of accessibility measures for French speaking participants with special needs.