M-Pesa Africa: Technical Account Manager

Qualifications

Core Competencies, Knowledge and Experience:

• Extensive experience (typically eight or more years) in Payments, FinTech, Banking or Digital Financial Services, solving non-routine problems, improving practices and mentoring others.
  
• Demonstrated capability in technical product leadership, including integration roadmap definition, feature prioritisation and product lifecycle management.
  
• Demonstrated capability in payments domain depth, including merchant, business, collections, payouts and cross-border payments, settlement and reconciliation, and financial messaging standards (ISO 8583, ISO 20022, SWIFT).
  
• Demonstrated capability in partner integration management, including solution architecture, certification and operational readiness across the partner lifecycle.
  
• Strong technical grounding in modern integration architectures — REST/SOAP APIs, API management and gateways, event-driven and microservices patterns, OAuth 2.0/OIDC/JWT, and platform security, observability and resilience.
  
• Strong stakeholder management, executive communication and cross-functional influence to work effectively with Product, Engineering, Commercial and Markets teams and enable strategic partnerships.
  
• Proven experience working with strategic partners and enterprise customers across multiple markets or regions within a regulated fintech environment.
  
• Clear communication skills, able to translate complex technical matters for both technical and non-technical audiences.
  

Technical/Professional Qualifications:

Essential

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, Business or a related discipline.
  
• Minimum of eight years’ experience within Payments, FinTech, Banking or Digital Financial Services.
  
• Demonstrated experience managing technical products or payment integration capabilities, with a strong understanding of payment ecosystems and integration technologies.
  
• Proven experience working with strategic partners and enterprise customers.
  
• Experience working across multiple markets or regions, with excellent stakeholder management and executive communication skills.
  

Desirable

• Professional certifications in Product Management, Agile, Project Management or Enterprise Architecture.
  
• Experience working with international payment providers, banks, card schemes, telecommunications or fintechs.
  
• Experience within a pan-African or multinational organisation.
  
• Knowledge of emerging payment technologies, Open Finance and Embedded Finance.
  
• Exposure to multi-market operations across M-Pesa Africa’s footprint