Manager, Core Systems

Key Responsibilities

Application Management and Support — 30%

• Ensure 24/7 availability and optimal performance of all business applications, including core banking and payments systems, in alignment with IT policies and the bank’s strategic objectives.
  
• Oversee and manage business applications, ensuring stability, security, and efficiency.
  
• Troubleshoot and resolve application issues, minimizing downtime and ensuring quick incident resolution.
  
• Coordinate with vendors and internal teams to resolve issues and manage patch updates and version upgrades.
  

System Enhancements and Optimization — 20%

• Identify opportunities to improve banking applications, enhance user experience, and increase operational efficiency.
  
• Implement system enhancements based on business and regulatory requirements.
  
• Perform performance tuning, system optimization, and automation of manual processes.
  

Security and Compliance — 10%

• Ensure all applications adhere to security best practices and comply with regulatory requirements.
  
• Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.
  

Technical Expertise and Development — 20%

• Ensure seamless integration of banking applications with other enterprise systems.
  
• Conduct root cause analysis and proactively address potential issues before they affect business operations.
  
• Support the development and testing of new features, APIs, and interfaces for banking solutions.
  

Project Management and Stakeholder Management — 20%

• Collaborate with business units, IT teams, and third-party vendors to manage project lifecycles.
  
• Participate in business requirements gathering and ensure timely execution of projects.
  
• Assist with regulatory and audit compliance relating to banking applications.