New Business Consultant

Key accountabilities

Risk & Control Objective:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time. • Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Data Capture

▪ Collate all applications and input data into excel/system to ensure all turn around times on all products are adhered to.

▪ Verify the accuracy of the data captured.

▪ Review data for errors or redundancies and make necessary corrections.

▪ Archive application forms as per our records management policy.

▪ Provide feedback and/or closure to client queries and complaints within the service benchmarks and TAT.

▪ Champion the Absa Service Standards and client experience charter that is aligned with and supports the overall business strategy.

▪ Conduct out-bound communication to clients through email, phone calls & sms.

Accountability: Data Verification

▪ Cross-check data entries with original application forms and requisite documentation to ensure accuracy.

▪ Identify and correct any discrepancies or errors in data.

▪ Co-ordinate with sales team to resolve any RTSes related to all received applications across all lines

▪ Maintain a RTS register for tracking and for management reporting.

Accountability: Reporting

▪ Analyse client behaviour and identify areas for improvement.

▪ Prepare daily operational reports to the Team Leader – New Business

▪ Provide various forms of analysis including thematic trends reporting monthly.

▪ Collect and analyse stakeholder feedback.

▪ Respond to all queries related to all New Businesses received

Accountability: Stakeholder Management

▪ Establish and maintain effective stakeholder relationships with both internal and external stakeholders.

▪ Gathering critical information from meetings with various stakeholders and producing useful/actionable reports.

▪ Respond to all customer queries within the agreed timelines and customer service charter. Working closely with clients, intermediaries, and managerial staff.

Accountability: Quality Assurance

▪ Assist in the development and implementation of efficient document management procedures and best practices.

▪ Ensure compliance with departmental policies and procedures.

▪ Identify areas for process improvement and suggest solutions.

▪ Participate in training sessions or workshops to enhance skills and knowledge relevant to document management and workflow processes.

Accountability: Control Environment

▪ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

▪ Identify and report risk events and propose mechanisms to address risks in future.

▪ Ensure that adequate controls are in place and drive a culture of proactive compliance in the function.

▪ Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk.

▪ Ensure that there are zero findings on internal, external or regulatory audits.

Accountability: Strategy Definition and Implementation

▪ Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy.

▪ Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.

▪ Ensure all arears are aligning to the larger ALAK strategy.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)