NOC Shift Engineer

Requirements:

· Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.

· Knowledge of Technical, IT, NOC systems and procedures

· Experience in the Banking hardware and software.

· Ability to solve different network problems including those that cannot be resolved using typical methods.

· ITSM (ITIL) Certificate / Trainings.

· Vendor Trainings.

· Linux or windows system administration is an added advantage.

· Network support and Training like CCNA

· Experience in NOC-added advantage

· Pro-active monitoring of the entire IT Infrastructure and applications systems.

· Performance monitoring, diagnose, and resolve performance issues.

· Applying software and hardware monitoring tools to detect and action faults & warnings

· First Line resolution as per the SLA’s.

· Follow up to confirm service availability and stability after resolution.

· Logging tickets in the ticketing system take ownership and follow up to closure.

· Log calls to service Providers on the various faults captured on proactive monitoring.

· Updating Ticketing tool with relevant professional information during and after fault resolution.

· Resolution of tickets assigned and closure within the working shifts.

· Provision of the incident report with ticket closure.

· Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation

· Daily/shift reports as per shift responsibility.

· Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.