NOC Wireless Engineer (Cellular DAS & WiFi)

We are seeking a skilled NOC Wireless Engineer to provide comprehensive managed network solutions for both Cellular/Public Safety DAS and Enterprise WiFi environments.

This role delivers advanced monitoring, management, and support services—ensuring optimal network performance, HSIA (High-Speed Internet Access) reliability, and mission-critical public safety communications infrastructure for our properties and clients.

Primary Responsibilities

Network Monitoring & Performance Management

• Conduct extensive performance and traffic monitoring across Distributed Antenna Systems (DAS) and WLAN/WiFi architectures.
  

• Monitor RF signal quality for cellular and WiFi (2.4GHz/5GHz/6GHz) to identify degradation patterns.
  

• Implement usage data collection and generate actionable insights for both cellular and HSIA traffic.
  

System Administration & Maintenance

• Perform scheduled firmware and software upgrades for rXg, Ruckus (SmartZone), Meraki, Aruba, and other OEM controllers.
  

• Define and coordinate OAM (Operations, Administration, and Maintenance) routine schedules.
  

• Maintain and update site-specific documentation, floor plans, and network maps.
  

• Execute backup and restore procedures for network configurations and databases.
  

Incident & Change Management

• Manage day-to-day tasks and follow-up communication to properties regarding escalated cases.
  

• Perform technical impact analysis for proposed changes in both DAS and WiFi environments.
  

• Conduct post-incident reviews and root cause analysis (RCA) for network outages.
  

• Coordinate with Cellular DAS deployment and construction teams for general deployment support.
  

Technical Support & Troubleshooting

• Diagnose equipment failures, connectivity issues, and RF interference.
  

• Work directly with vendors (Ruckus, Aruba, RGNets, ADRF, Comba, etc.) for complex issues requiring higher-level intervention.
  

• Assist with field service dispatching and provide remote guidance to field technicians during on-site repairs or deployments.
  

Required Technical Skills

WiFi & Networking Expertise

• Deep knowledge of 802.11 protocols and HSIA environment requirements.
  

• Proficiency in Ruckus (SmartZone/Cloud), Cisco Meraki, Aruba Central/ClearPass, and RGNet (rXg).
  

• Strong understanding of VLANs, DHCP, DNS, and IP routing.
  

RF & Telecommunications Expertise

• DAS Architecture: Knowledge of passive, active, and hybrid fiber DAS systems.
  

• Familiarity with Public Safety Spectrum
  

• Experience with Spectrum Analyzers and Signal Generators for troubleshooting signal interference.
  

Certifications & Experience

Education & Certifications (preferred but not required)

• CompTIA Network+, Cisco CCNA, or equivalent.
  

• CWNA (Certified Wireless Network Administrator) or OEM-specific (e.g., Ruckus RAC/RAS, Meraki ECMS1 or CMNO).
  

• DAS Specific: iBwave Level 2 (preferred) or iBwave Public Safety.
  

• OEM Certifications: ADRF, Comba, JMA, or CommScope.
  

Work Experience

• Minimum 2 years in a NOC environment or RF/Telecommunications role.
  

• Proven experience in DAS deployment and Enterprise WiFi troubleshooting.
  

• Experience with HSIA (High-Speed Internet Access) in hospitality or multi-dwelling unit (MDU) environments.
  

Work Environment & Competencies

• Open to flexible scheduling, including rotating shifts, weekends, and holidays as required by operational needs.
  

• Clear technical communication with properties, clients, and internal stakeholders.
  

• Ability to prioritize multiple simultaneous incidents and manage follow-ups to closeout