Officer, IT Platform Support Operations

Officer, IT Platform Support Operations

Department: Digital Business

Reports to: Senior Manager, IT Platform Support Operations

Unit: IT Platform Operations

Positions: 1

Country: Kenya

Role Summary

The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.

The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.