Operations Customer Expert (German -Speaking)

A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck. He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any Teleperformance Client's customer. He/she interacts with Teleperformance Client's Customers through multiple communication channels such as voice, email, chat, social media, WhatsApp, etc., with the purpose to provide, as example, customer service, technical support, or any other service for which he/she has been trained for. He/she is committed to deliver the best possible customer experience for any interaction he/she is involved in. He/she is keen to constantly improve his/her capabilities and skills, attending diligently the training programs offered by Teleperformance and participating actively to coaching and/or\quality assurance sessions. He/she is fully aware of the importance of security and safety and he/she commits to behave accordingly inside and outside the company, to protect him/herself, his/her colleagues and the business from any possible threat or attack. He/she will consequently follow carefully each security and safety procedure and will promptly inform his/her direct manager about any fact that may concern security and safety. He/she is finally a positive, proactive and committed member of Teleperformance world wide community with whom he/she genuinely share the fundamental values of Integrity, Respect, Professionalism, Innovation and Commitment.