Operations Specialist

THE JOURNEY

• Provide support to different stakeholders with administrative tasks.
  
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
  
• Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
  
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
  
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
  
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
  
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
  
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
  
• Stock management and courier equipment ensuring quality bags on streets
  

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Communication skills and the ability to solve problems quickly
  
• High motivation to work in a fast-growing environment
  
• An analytical mindset
  
• Excel skills
  
• Enjoy teaching and adapting new employees
  
• Good energy and love what you do, even on bad days
  
• Intermediate or higher level of English proficiency