Principal Hospitality Officer

The Principal Hospitality Officer is responsible for spearheading the efficient organization and management of hospitality services at the Kenya Institute of Special Education (KISE). The role involves advising on current hospitality trends, ensuring compliance with quality management systems and food safety regulations, and overseeing the procurement and maintenance of hospitality equipment and materials. Additionally, the officer will supervise and appraise staff, promote mentorship, and coordinate risk management strategies for the unit.

Key Responsibilities

• Spearhead efficient and proper organization and management of Hospitality services
• Advise on the current trends in hospitality and food tastes
• Implement and adhere to the Quality management system and Customer Service Charter to meet customer requirements
• Steer conformity to industry regulations, food safety requirements and operating procedures
• Benchmark with other institutions on best practices and implement them
• Provide specifications for the procurement of hospitality equipment materials and facilities
• Oversee the requisition of hospitality equipment and materials
• Lead in the maintenance of an adequate inventory for hospitality requirements
• Promote and enhance mentorship and coaching strategies for the Unit
• Coordinate and implement the risk management policy and strategies for the unit
• Supervise and appraise staff

Required Qualifications

• Management Course lasting not less than four (4) weeks from a recognized Institution
• Proficiency in computer applications
• Membership to a relevant professional body in good standing
• Bachelors Degree in any of the following disciplines: Hotel and Catering Management or Hotel and Hospitality Management or its equivalent and relevant qualification from a recognized Institution
• Cumulative service period of nine (9) years' relevant work experience, three (3) of which must have been at the grade of Senior Hospitality Officer or in a comparable position