Product Development & Service Design Internship

Requirements

1. A grade of B+ and above in KCSE (or equivalent) with good grades in math and languages
   
2. A bachelor's degree with a minimum second-class honors. Candidates expecting to complete their degree work in the next few months are eligible as long as they will be available for the training
   
3. Demonstrated interest in financial technology and is willing to take a deep dive in understanding the intersection between technology and business
   
4. Ability to learn quickly and manage workload in a demanding environment
   
5. Strong organizational and time management skills, and ability to adhere to deadlines, multi-task and be able to prioritize
   
6. A team player with strong work ethic
   
7. A desire to take initiative and suggest process improvements
   
8. Entrepreneurial spirit with demonstrated creativity & innovation in business
   
9. Desire to use technology to develop innovative solutions that solve real world problems
   

1. prelaunch and post launch activities
   
2. Conduct user research and identify innovation opportunities and trends in the industry and propose them to stakeholders for product enhancements.
   
3. Understand user needs, create personas, and map out the stages of their journey, and design service blueprints.
   
4. Collecting and tracking client issues and pain points collaborating with the other teams to ensure they are resolved and closed.
   
5. Provide support to client facing teams for quick resolution to client queries and engage with service providers to ensure prompt resolution of issues while they arise.
   
6. Documentation of process requirements and conducting usability acceptance testing to ensure process requirements are met
   
7. Review current product features and process flows and recommend process enhancements.
   
8. Research and propose on strategies that would drive product uptake and performance.
   
9. Prepare daily reports and periodic reports showing products uptake, potential sales and areas of proposed client base expansion
   
10. Perform such other duties as may be assigned to from time to time