Product Operations Associate

Responsibilities:

Product Performance And Data Analysis

• Follow established procedures to collect and analyze basic product data, accurately extracting data from assigned sources.
  
• Assist in creating basic reports on product performance metrics.
  
• Identify potential areas for improvement based on clear guidelines.
  
• Support basic quantitative and qualitative analysis of product data to inform product decisions.
  

Stakeholder Communication Support

• Observe relationships and ways of working with key stakeholders, building an understanding of effective communication styles for product plans and progress.
  
• Build content to support the team's communication of product vision, roadmap, and progress updates to stakeholders.
  
• Address stakeholder concerns with pre-defined answers or help docs in a timely and professional manner.
  
• Build positive working relationships with stakeholders from different departments, such as engineering, marketing, and sales.
  

Product Tooling And Process Support

• Follow established procedures for using product development tools, proficiently using assigned tools within established workflows.
  
• Identify minor inefficiencies in existing processes and suggest simple improvements.
  
• Contribute to maintaining documentation for product development processes.
  

User And Customer Research Support

• Support a basic understanding of user and customer needs through participation in user research activities.
  
• Observe user interviews and usability testing sessions.
  
• Assist with gathering and documenting user feedback, and identify basic user needs from research data.
  

Change Management Support

• Follow standard techniques to investigate and analyze the size, nature, and impact of changes to operational activities.
  
• Contribute to recommendations for change management plans and actions.
  
• Support implementation and engage with stakeholders under direction.
  

Requirements

Must-have skills (required)

• Able to follow established procedures to collect, extract, and analyze basic product data.
  
• Basic proficiency with spreadsheets and product data tools for reporting and analysis.
  
• Good written and verbal communication skills, able to support clear communication of product plans and progress to stakeholders.
  
• Able to build positive working relationships with stakeholders across departments, such as engineering, marketing, and sales.
  
• Comfortable using product development and collaboration tools within established workflows.
  
• Able to support user research activities, including observing interviews and usability sessions and documenting feedback.
  
• Basic understanding of change management principles and ability to support implementation activities under direction.
  

Academic And Professional Requirements

• Bachelor's degree in Business, Product Management, or a related field, or equivalent practical experience.
  
• 1–3 years of experience in a product operations, product support, or related analytical role.
  

Nice-to-have skills (preferred)

• Exposure to product analytics or A/B testing concepts.
  
• Familiarity with product documentation and knowledge base tools.
  
• Interest in user research and customer-centric product development.