Product Operations Associate

Location

Contract Type

You might be a strong candidate if you:

Possess2+ years of experience within product operations, product management, or a closely related tech-delivery domain.
Have excellent communication and project coordination skills.
Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
Are thoughtful, detail-oriented professional who takes pride in the quality and impact of their work.
Demonstrate strong problem-solving skills with a knack for digging into the root causes of technical hurdles.

What you would be expected to do:

Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
Streamline business processes utilizing AI and modern automation tools.
Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

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