Receptionist - Kikuyu

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
  
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
  
• Customer focus and results oriented
  
• Strong interpersonal skills, team playing abilities, and communication skills.
  
• Highly responsive, ethical and responsible
  

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
  
• Processing admissions and clearing the patient on discharge.
  
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
  
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
  
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
  
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
  
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
  
• Maintain patient privacy and confidentiality at all times.
  
• Any other duty as assigned by the supervisor.