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Kisumu Specialists Hospital
Health care + 1 more
Description
Minimum Qualifications:
- Diploma in Business Administration, Secretarial Studies, Front Office Operations, or related field.
- At least 2 years of experience in a busy front office, preferably in a healthcare setting.
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and manage a high-paced environment.
Personal Attributes:
- Well-groomed, courteous, and professional demeanor.
- Excellent interpersonal and customer service skills.
- High level of integrity and confidentiality.
- Strong organizational skills and attention to detail.
- Greet and welcome patients, visitors, and clients in a professional and friendly manner.
- Answer incoming calls, direct them to the appropriate departments, and take accurate messages.
- Schedule appointments and manage the hospital’s front desk calendar.
- Register patients, verify personal and insurance information, and maintain accurate records.
- Guide patients through the hospital’s service process and respond to inquiries.
- Ensure cleanliness and order at the reception area.
- Perform basic clerical duties such as data entry, filing, and managing correspondence.
- Uphold patient confidentiality and customer service excellence.
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