Regional Relationship Manager - Personal Banking (Nairobi West)

Monitoring and Surveillance.

• Relationship management of the personal banking borrowers in the region.
  
• Regular engagement with staff on arrears management.
  
• Snap check customer loan applications during branch visit to ensure compliance.
  
• Query daily arrears report with the officers and branch.
  
• Ensuring compliance of staff to P&Ps.
  
• Train the BCC and branches on any amendments in the personal banking product offering.
  

Market Outreach & Promotion:

• Hold consultative meetings with stakeholders e.g. Private, parastatals, NGO’s and Government institutions,
  
• Prepare keynote message for general and specific forums to sell personal banking value proposition to the market.
  
• Provide Marketing and promotion materials to the personal banking officers
  
• Manage inquiries on Personal Banking at the regional level and in the marketplace.
  
• A brand ambassador of Equity bank in the market through marketing storms and intuitional visits
  

Training, Mentorship & Coaching

• Oversee and support in financial literacy in personal banking customers in the region
  
• Recommend training budgets
  
• Sensitizing officers on the newly signed MOUs for financial solutions for our stakeholders.
  
• Cascade the personal banking product offerings to officers and the branches.
  
• Induction & Training of new Personal banking staff.
  
• Enhance the Organization culture and core values among the Sector Team members.
  

Growth of the Personal Banking Loan book.

• Support branches in growth initiative such as marketing storms
  
• Seek and manage Partnerships aligned to the portfolio growth objectives.
  
• Relationship management of the depositors in the region.
  
• Enforcing service delivery within the stipulated SLAs.
  
• Participate in development of Sector Products and reviews based on market needs,
  
• Participate in formulation of the Sector strategy and ensures its full implementation.
  

Staff Productivity

• Monitor and hold weekly performance review discussions with Personal banking officers in the region.
  
• Identifying staff gaps, training of new staff and deployment of staff to branches
  
• Directs and executes the Organization staff performance management plans.
  
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
  
• Generate & Share productivity report with the branches.
  

Other Roles

• Liaison with various Sector internal and external Stakeholders in the Region
  
• Update and advise the Segment Head- Personal Banking on progress of Personal banking business in the region.
  
• Any other duties as may be assigned by the line manager