Relationship Officer – Agribusiness

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A university degree preferably in a business-related field.
  
• AKIB banking certificates will be an added advantage.
  
• 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management.
  
• Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
  
• Good understanding of prudential guidelines and KYC.
  
• Have strong communication and team building skills with ability to work with diverse teams.
  
• Resilient, Confident, and self-motivated.
  

Method of Application

• Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank’s strategy.
  
• Increase bank deposits for the Agribusiness portfolio and the bank.
  
• Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base.
  
• Drive to increase interest and non-interest income from Agribusiness banking. Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation.
  
• Conducting market intelligence and surveys in respect to competitor products and market trends.
  
• New Agribusiness product development
  
• Appraisal and evaluation of all new Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval.
  
• Ensure participation in relevant forums with key partners/customers.
  
• Proactively engage customers to establish service levels and initiate constant improvement.
  
• Provide regular and honest feedback to agents and clients.
  
• Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
  
• Keep customers constantly informed on the progress of their applications and drive this culture throughout the team.
  
• Maintain a high quality-lending book, through prudent and effective management thereof.
  
• Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
  
• Cross – selling of all bank services and marketing for new business.
  
• Collection of market intelligence information, local competition, products, and levels of service.
  
• Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly.
  
• Training of new and existing clients on the Bank’s products.
  
• Develop rapport with potential clients and be able to close sales and contracts in lending and bank business acquisition.
  
• To perform any other duty as assigned in line with the Organizational goals and objectives.