Equity Bank Kenya
Banking + 2 more
Description
Job Qualifications:
- University degree holder with preference in Education, Social sciences, or Business-related field.
- Overall mean grade of C+ in KCSE
- 3-4 Years’ experience (selling experience) in the financial services sector
- Experience in micro finance industry is an added advantage.
Experienced in project management; Monitoring and evaluation is an added advantage.
- Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
- Excellent business relationship management skills and business closure techniques.
- Ability to develop, plan, execute and implement according to laid business strategies.
- Excellent interpersonal skills and demonstrated conflicts resolution skills.
- Strong training /coaching skills.
- Strong communication, presentation, and negotiation skills.
Strong analytical and problem-solving skills.
Responsibilities
- Onboarding and Customer Management:
- Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
- Identify prospective leads and recruit new customers.
- Conduct outreach and manage relationships for customer retention.
- Utilize existing partnerships to expand the customer base.
- Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
- Loan Processing and Compliance:
- Guide customers through the loan application process, including business and home visits to verify financial information and securities.
- Ensure timely loan approval and disbursement within SLAs.
- Present client requests for approval and manage security perfection and disbursement.
- Initiate recovery processes for overdue accounts.
- Guide customers through the loan application process, including business and home visits to verify financial information and securities.
- Marketing and Sales:
- Conduct marketing outreach to onboard new customers.
- Cross-sell and upsell bank products.
- Recruit ecosystems by leveraging established relationships.
- Conduct marketing outreach to onboard new customers.
- Training and Policy Adherence:
- Train branch staff on Biashara Banking lending policies, procedures, and new products.
- Ensure compliance with credit policies and act as the custodian of bank policy in the branch.
- Train branch staff on Biashara Banking lending policies, procedures, and new products.
- Customer Service and Support:
- Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
- Liaise with internal and external stakeholders in the branch environment.
- Mobilize clients for financial literacy training and guide them on maintaining proper records.
- Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
- Portfolio and Relationship Management:
- Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
- Conduct post-disbursement visits and baseline all customers.
- Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
- Deposit Mobilization and Documentation:
o Mobilize deposits
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