Relationship Officer - Meru Branch

Knowledge, Skills and Experience Required:

• At least a bachelor’s degree in business administration, Banking, Finance, Economics or in another related field.
  
• Minimum of at least three (3) years of relevant experience in a similar field within the Banking sector.
  
• Proven business and organizational skills.
  
• Ability to create and maintain good customers relationships.
  
• Ability to analyse and process loan applications and ability to monitor the financed projects.
  
• Good understanding of the Rwandan business environment.
  
• Must be fluent in English or in French, Knowledge of both languages is an added advantage
  
• Knowledge of computer application and proficient use of business software.
  

• Seek out prospective retail, business and corporate clients.
  
• Carry out cross selling and upselling other Bank services and products.
  
• Develop and manage deposit and loan portfolio.
  
• Plan, implement and monitor growth and quality of branch credit portfolio and the bank business plan.
  
• Conduct field visits and carry out the verification of loans to improve branch portfolio management.
  
• Create a conducive customer service environment by building strong business relationships with the customers who result in trust, confidence and contributes to retention and brand loyalty.
  
• Meet with retail, business/corporate clients, listen to their needs and provide advice on their financial needs.
  
• Maintain consistent communication with clients.
  
• Assist clients with services and products such as loans, cash management, bank accounts opening and queries, interest rate swaps, letters of credit, foreign exchange, insurance and others.
  
• Monitor clients’ finances and commitments regularly. Maintain updated records of transactions.
  
• Develop and maintain new and existing client relationships.
  
• Assist customers with account opening activities.
  
• Open credit files for branch customers applying for loans.
  
• Loan origination at Branch Level.
  
• Perform secretarial activities for the branch credit committee.
  
• Manage and ensure the reduction NPLs rate.