Relationship Senior Officer Channels

Qualification, Experience, Skills, and Attributes

• Business related degree from a recognized institution

• At least 2 years’ experience within Bank

· Strong understanding of Digital Channels Business & Operations

• Experience in Relationship management

• A passion for technological innovation and awareness of global trends in digital media technology.

Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.

· Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.

· Agent Recruitment, document collection & process approval at the branch level

· Ensure agent Activation and monitoring of Agents performance in the branch.

· Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.

· Driving IMT business growth at the branch

· Driving Intercountry business growth at the branch

· Driving the Merchant POS business growth at the branch

· Driving the Merchant PWE business growth at the branch

· Drive adoption of new digital products at the branch

· Formulate & execute innovative digital offerings, aligning with business goals & customer experience.

· Manage product roadmaps & business cases for digital channel growth.

· Driving IMT business growth at the branch

· Monitor and manage the cards stock.

· Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.

· Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.

· Conduct market analysis & propose technology enhancements.

· Collaborate with head office team to achieve the payment business strategy.

· Monitor channels performance, & product impact

· Assess market competition within the payments & financial services industry.