Reservations Agent

• The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
  

Skills, Knowledge and Expertise

• Good knowledge of Opera PMS
  
• At least 1 year of previous experience in a reservation’s role.
  
• Excellent proficiency in and English, both written and spoken.
  
• Sales and guest relations skills.
  
• Detail-orientated.
  
• Good communicator and listening skills.
  
• Demonstrate energy and enthusiasm.
  
• Ability to identify errors and proper reporting.
  

• The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
  

Skills, Knowledge and Expertise

• Good knowledge of Opera PMS
  
• At least 1 year of previous experience in a reservation’s role.
  
• Excellent proficiency in and English, both written and spoken.
  
• Sales and guest relations skills.
  
• Detail-orientated.
  
• Good communicator and listening skills.
  
• Demonstrate energy and enthusiasm.
  
• Ability to identify errors and proper reporting.
  

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
  
• Follow internal credit policy.
  
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
  
• Spot-check reservations made the previous day and check all VIP arrivals.
  
• Follow the internal up-sell programme for Reservations department.
  
• Perform any other duties as assigned to them by management.