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Camellia Gardens
Restaurant + 2 more
Restaurant Manager
Closed for applicationsOnly on Fuzu
Description
Send your application to: joycewaweru243@gmail.com
Works Closely with-Internal: Service Department, Managing Director, Human Resource department,Customer service department, Kitchen Department.
Works Closely with-External: Customers, Suppliers, Vendors & Other Stakeholders.
The Restaurant Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring the highest level of customer satisfaction, team performance, and profitability. This role involves staff supervision, inventory management, compliance with health and safety regulations, and driving sales. This position involves providing training, guidance, and feedback to ensure exceptional customer service, creating a collaborative work environment, and ensuring the proper handling of stock and deliver. Work requirements and tasks will be guided by the laid down policies and procedures which is reviewed periodically but will fall broadly in the following Key Responsibility Areas (KRAs):.
1. Operational Management - 30%
Oversee daily restaurant operations to ensure efficiency and customer satisfaction.
Maintain high standards of food quality, hygiene, and customer service.
Manage restaurant inventory, supply orders, and vendor relationships.
Ensure compliance with health, safety, and food safety regulations.
Success Indicator:
100% compliance of health and safety and food and safety rules .
100% compliance of the Standard Operating Procedures set by the company.
2. Staff Management - 15%
Assist in recruiting, training, and managing restaurant staff.
Schedule and delegate tasks for front and back-of-house staff.
Conduct regular performance evaluations and feedback sessions.
Success Indicator:
50% reduced employee trnover rate .
Monthly performance evaluations reports timely submission.
3. Customer Service - 15%
Resolve customer complaints promptly and professionally.
Monitor and improve customer satisfaction scores.
Implement strategies to enhance the guest experience.
Success Indicator:
90% Customer service score based on survey and online reviews
90% achieved monthly sales targets
90% Customer satisfaction of all the clients .
90% client retention rate .
4. Conflict Resolution - 10%
Address and resolve any conflicts or disputes that may arise between employees or between employees and clients.
Foster open communication and encourage a positive work culture built on respect, professionalism, and integrity.
Success indicator:
100% team cohesion within the area of operation.
Proper follow-up done in case of any notable antagonism among the team
Zero complains from the clients and the employee on work ethics .
Professionalism and courtesy observed at all times.
5. Financial Management - 15%
Monitor and control operational budgets and costs.
Analyze daily, weekly, and monthly financial reports.
Drive revenue by implementing upselling and promotional strategies.
Success Indicator:
Set up operations controls within 60 days in office.
Timely submission of operations department budget
Quarterly review/revision of the budget
100% Return on investment on the budgeted items.
6. Sales & Marketing - 15%
Coordinate with marketing to plan and execute local campaigns.
Manage online presence and customer reviews.
Build and maintain community and vendor relationships.
Success Indicators:
50% growth of new clientele base
10% monthly growth in sales revenues
ADDITIONAL DESCRIPTION: PLEASE NOTE that this job description is not all inclusive and from time to time you may BE REQUIRED to do more than is indicated in the job description. This Position Description may be reviewed as part of the preparation for performance planning for the annual performance cycle.
Send your application to: joycewaweru243@gmail.com
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