Sales Clerk

Kenya Builders & Concrete Company Ltd is seeking a Sales Clerk reporting to the Head of Sales to support daily sales operations, capture sales/customer data and generate reports. The role works with Field and Counter Sales across KBCL, Eurocon, Warren and Quarry sites, ensuring accurate data on inquiries, feedback, quotations, orders, invoices, sales records and monthly reports.

KEY DUTIES / RESPONSIBILITIES

• Prepare accurate daily, weekly, monthly and quarterly sales updates: daily by 10:00 a.m.; weekly on Mondays by close of business; monthly by the 3rd of the following month; quarterly by the 5th day of the first month of the following quarter.

• Ensure 100% accurate data input for customer/sales-order information: customer/project name, location, engineer, architect, developer, installer, phone, email, quotation/invoice numbers, etc.

• Maintain an up-to-date customer database.

• Consolidate daily/weekly/monthly quotations, invoices, tenders, BQs and sales by product category: Concrete & Paving Blocks, Concrete Roof Tiles, Concrete Pipes, Eurocon products, Tile Adhesives and Waterproofing.

• Manage/retain portfolio customers; prepare monthly briefs on client movements, acquisitions and inactive clients.

• Conduct monthly/quarterly customer exit surveys (template to be shared).

• Prepare accurate monthly customer-feedback reports (template to be shared).

• Maintain an updated customer-complaints register (template to be shared).

• Update daily sales-dashboard metrics: salesperson/region performance, quotations/conversions, truck turnaround, visit calls vs targets, tenders raised/submitted and BQs.

• Generate actionable minutes accurately and promptly and circulate for action.

• Maintain sales files with correct labelling, zero misfiling and fast retrieval.

KEY OUTPUTS / DELIVERABLES

• Annual territory business-plan development.

• Achievement of agreed team sales targets/outcomes.

• Customer retention, improved relationships and quality service to existing clientele.

• Compliance with departmental processes/team-management routines.

• Timely, accurate sales reports for decision-making.

• A highly motivated field sales team.

QUALIFICATIONS & EXPERIENCE

• Diploma in Business Administration or equivalent.

• 3 years’ experience in sales.

KEY SKILLS & COMPETENCES

• Detail-oriented and organised, with strong sales/relationship-building skills

• High sensitivity/confidentiality with internal/external customers

• High accuracy and strong analytical ability

• Good numeracy, problem analysis and reporting skills

• Highest level of personal/professional integrity