Scheduler Home care

Scheduler /– Home Care & Healthcare

Location: Nairobi, Kenya

Work Model: On-site

Schedule: Full-time

• Monday to Friday 8:00 AM to 6:00 PM (Arizona Time)
• Expected start date: November 16th or November 23rd

Job description:

We are seeking an experienced and proactive Scheduler to join our growing Home Care and Healthcare team in Arizona. This role is critical to supporting daily operations by coordinating caregiver schedules, maintaining strong relationships with both clients and caregivers, and ensuring exceptional service delivery.

Qualifications:

• Minimum 1 year of experience in Home Care, Home Health, or a related care coordination environment + At least 1 year of experience in client-facing and/or employee-facing roles (CSR)
• Strong understanding of caregiver scheduling, staffing coordination, and workforce management.
• Experience working directly with clients, caregivers, patients, or healthcare professionals.
• Excellent verbal and written English communication skills with clear and professional speaking ability (C1 Level)
• Experience using scheduling, CRM, payroll, or workforce management systems preferred.
• Must be comfortable handling urgent scheduling situations and operational challenges.

Responsibilities:

• Coordinate and manage caregiver schedules based on client needs, availability, and service requirements.
• Maintain ongoing communication with caregivers, clients, and office staff to ensure seamless service delivery.
• Respond promptly and professionally to scheduling changes, call-outs, emergencies, and coverage requests.
• Build and maintain positive working relationships with caregivers and clients.
• Utilize sound judgment and critical thinking to resolve scheduling conflicts and operational challenges.
• Monitor schedule accuracy and ensure proper documentation within scheduling systems.
• Support client service operations and provide exceptional customer service.
• Facilitate onboarding and scheduling setup for new clients.
• Assist with payroll-related scheduling activities and timekeeping coordination.
• Support billing, invoicing, auditing, and administrative functions as needed.
• Follow company policies, workflows, and compliance requirements.
• Identify process improvement opportunities and proactively recommend solutions.