Scheme Administrator (Check Off Support)

Qualifications

• Hold a bachelor’s degree in business or related field.
  
• At least three to four (3-4) years relevant work experience in both credit and operations (personal banking and/or credit/ scheme loans administration).
  
• Have a proven performance record.
  
• Sound knowledge of Bank products and services.
  
• Knowledge and effective application of Bank policies, processes, procedures and Central Bank
  
• Prudential Guidelines to consistently achieve required results at Check-off support.
  
• Computer skills: Ability to use MS Word, Power-point, Advanced Excel and Analysis of Data
  

• Develop and maintain a good relationship between the bank and the check-off loan employees.
  
• Offer accurate information about the bank’s products and other services.
  
• Ensure timely lodgments of check off loans are carried out and feedback to branches given in line with SLAs.
  
• Ensure timely collection of by products and cheques for check-off loan repayments.
  
• Full Reconciliation of loan repayments, loan balances and uploading of funds from employers in liaison with supporting head office units.
  
• Constantly interacting with branches and giving feedback on matters related to check off loans in terms of payments, non-payments and loan status.
  
• Monitoring of delinquent and non- performing portfolio of loan accounts and advise Branches timely on dropped cases/ non-payments for heightened recovery measures/ Re-advice.
  
• Issuance of stop orders of the cleared loans.
  
• Prepare monthly status reports for each scheme company/ employer and MI reports.
  
• Coordinate scheme related activities to enhance service delivery, penetration and improve the check off portfolio.
  
• Manage all aspects of risks associated with check-off loans.
  
• Any other duties as may be assigned by management.