Scrum Master Manager

Job Purpose:

The Scrum Master Manager will lead and develop a team of Scrum Masters, ensuring disciplined and consistent agile execution across squads within the Bank. This role is responsible for translating enterprise agile standards into effective day-to-day delivery practices.

The focus is on achieving predictable, high-quality delivery while maintaining strong governance, risk management, and continuous improvement aligned to the Bank’s digital transformation agenda.

Key Responsibilities:

Agile Delivery Execution & Discipline:

• Drive consistent application of agile practices across assigned squads in line with Bank standards.
  
• Ensure effective sprint planning, backlog readiness, and structured execution of agile ceremonies.
  
• Monitor and improve delivery metrics, including predictability, velocity, and cycle time.
  
• Reinforce adherence to Definition of Ready and Definition of Done.
  
• Identify and resolve impediments impacting delivery timelines, quality, and outcomes.
  

Delivery Oversight, Risk & Control:

• Ensure proactive risk identification, tracking, and timely escalation in line with governance frameworks.
  
• Strengthen delivery predictability and commitment reliability across squads.
  
• Support effective cross-squad coordination and dependency management.
  
• Ensure alignment with internal controls, audit requirements, and delivery governance standards.
  

People Leadership & Capability Development:

• Provide line management for Scrum Masters, including coaching, performance management, and career development.
  
• Build, mentor and develop high-performing Scrum Masters.
  
• Coach leaders, teams and stakeholders on agile principles, flow thinking and delivery accountability.
  
• Foster a culture of collaboration, ownership and transparency.
  

Continuous Improvement & Insights:

• Leverage delivery data to identify trends, inefficiencies, and agile practice improvements.
  
• Support implementation of improvement initiatives across squads in collaboration with other chapters.
  
• Enable effective dependency management and cross-squad coordination.
  
• Drive meaningful retrospectives and continuous improvement initiatives at squad level.
  

Stakeholder Engagement & Alignment:

• Collaborate closely with Product, Engineering, Risk, and Business stakeholders to support delivery success.
  
• Ensure clear and structured communication on delivery progress, risks, and dependencies.
  
• Support alignment of squad deliverables with business strategic priorities.
  
• Challenge constructively, balance pragmatism with agile principles and influence without authority.
  

Academic Qualifications:

Bachelor’s Degree in Social Science or related field.

Professional Qualifications / Membership to professional bodies/ Publication:

Agile Certification.

Work Experience Required:

• Over Seven (7) years’ relevant experience in a similar role.
  

Core Competencies:

• Proven experience leading, coaching, or mentoring Scrum Masters or delivery professionals.
  
• Strong understanding of agile and flow-based delivery models.
  
• Strong leadership and people management capability with a coaching mindset.
  
• Strong facilitation, communication, and stakeholder management skills.
  
• Ability to influence across teams and functions without direct authority.
  
• Data-driven mindset with the ability to interpret delivery metrics and drive improvements.
  
• Structured, disciplined, and detail-oriented approach to delivery execution.
  
• Pragmatic and solutions-focused, with the ability to balance agility and control.
  
• Proven experience operating in complex, regulated or enterprise environments.