SDR Supervisor

SDR Supervisor

Location: Nairobi, Kenya

Employment Type: Full-Time

English Level: Advanced / Fluent

About the Role

We are seeking a highly motivated SDR Supervisor to lead, develop, and mentor a high-performing Sales Development team. This role is responsible for driving team performance, coaching SDRs, ensuring KPI achievement, maintaining operational excellence, and fostering a culture of accountability and continuous improvement.

The ideal candidate has a strong background in sales leadership, outbound sales environments, and performance management, with the ability to motivate teams and deliver consistent results.

Key Responsibilities

• Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.
  
• Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.
  
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
  
• Create and implement Performance Improvement Plans (PIPs) when necessary.
  
• Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.
  
• Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.
  
• Analyze performance data and prepare daily, weekly, and monthly reports.
  
• Identify opportunities for process optimization and operational efficiency.
  
• Collaborate with leadership to execute sales strategies and improve team performance.
  
• Develop future team leaders and promote professional growth within the organization.
  

Qualifications Required

• Minimum 3 years of leadership experience in:
  

  • SDR/BDR Team Management
    
  • Outbound Sales
    
  • Call Center Operations
    
  • Appointment Setting
    
  • High-Volume Sales Environments
    

• Proven experience managing KPI-driven sales teams.
  

• Advanced or Fluent English communication skills.
  

• Strong leadership, coaching, and people-management abilities.
  

• Excellent analytical, reporting, and organizational skills.
  

• Experience managing CRM and sales technology platforms.
  

Preferred Technical Experience

• Salesforce
  
• HubSpot
  
• Apollo.io
  
• Dialers and Sales Automation Tools
  
• Sales Reporting Platforms
  

Ideal Candidate

• Results-driven leader with a strong sense of accountability.
  
• Exceptional coaching and mentoring skills.
  
• Comfortable working in fast-paced, high-performance environments.
  
• Strong problem-solving and decision-making capabilities.
  
• Passionate about team development and continuous improvement.
  
• Able to motivate teams and drive consistent sales performance.
  

What We Offer

✅ Paid Training

✅ Career Growth Opportunities

✅ Leadership Development Programs

✅ Collaborative & High-Performance Culture

✅ Exposure to International Sales Operations

✅ Dynamic and Results-Oriented Environment