Senior Manager, Cash & Coaching (Remote)

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
  
• Language Requirement: English, French preferred
  
• 8-10+ years of experience designing or leading graduation, economic inclusion, or cash-plus programs
  
• Direct experience building or scaling digital coaching products (e.g., chatbot, app-based curriculum, edutainment platform, digital financial literacy tools)
  
• Deep familiarity with the graduation evidence base and coaching methodologies
  
• Strong project management skills, with demonstrated ability to juggle multiple internal teams, country programs, and external vendors simultaneously
  
• Experience translating behavioral or training concepts into scalable operational systems
  
• Excellent written communication and strategic thinking skills
  

Strategy & Product Vision: Defining the Cash + Coaching Model

• Own the vision and roadmap for Cash + Coaching across content, channel, and dosage
  
• Distill insights from graduation, behavioral science, and digital coaching theory and research into a clear, scalable product strategy
  
• Define a modular “menu” of coaching components (e.g., soft skills, transfer planning, digital literacy, market linkages, savings tools) and how they layer onto large transfers
  
• Make principled tradeoffs between intensity and scalability — identifying what truly drives impact versus what adds cost or complexity
  

Building & Scaling User-Facing Coaching Products

Lead development of digitally enabled coaching tools, including:

• AI or rules-based chatbots (e.g., WhatsApp-based planning and follow-through tools)
  
• Video-based “wise intervention” and edutainment content
  
• Tablet-based or volunteer-enabled digital curricula
  

Develop repeatable, evidence based protocols and curriculum for light-touch in-person touch points, including

• Training sessions to use digital products
  
• Scripts and labelling at community meetings
  
• Market linkage interventions
  
• Analogue versions of digital products for users who cannot access them
  
• Translate product concepts into clear technical specifications in partnership with our internal Tech team and external vendors
  
• Ensure tools are designed for low-literacy, low-connectivity environments
  
• Sequence releases thoughtfully, balancing speed with quality
  

Partnerships, Vendor Management & Country Pilots

• Build and manage strategic partnerships with graduation implementers, academic partners, tech and edutainment vendors
  
• Evaluate when to build in-house vs. adapt or license external content
  
• Lead deep-dive collaborations with country Programs teams (e.g., Rwanda, Mozambique, Malawi) to pilot and refine interventions
  
• Manage budgets, scopes of work, contracts, and performance of external vendors and collaborators
  
• Navigate tradeoffs between open collaboration and long-term scalability
  

Learning & External Positioning

• In collaboration with the research team and academic collaborators, ensure the success oversee rapid pilots and structured experiments of the coaching components you have created
  
• Contribute to donor-facing strategy and sector positioning around scalable “graduation-lite” models
  
• Represent GiveDirectly in sector conversations on digital coaching, graduation, and cost-effective poverty reductions