Senior Manager – Corporate Operations

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Accounting, Banking, Economics, Operations Management or a related field.
  
• Master’s degree in Business, Finance, Strategy, Operations or a related discipline will be an added advantage.
  
• Professional banking qualifications such as AKIB or an equivalent recognized banking certification will be an added advantage.
  
• Training or certification in operational risk, AML/CFT, compliance, project management, Lean Six Sigma, business process improvement or digital transformation will be advantageous.
  

WORK EXPERIENCE

• Minimum of 8–10 years’ progressive experience in banking operations, corporate operations, service delivery, operational risk or related banking functions.
  
• At least five (5) years’ experience in a senior leadership role managing multi-unit operations teams in a regulated financial institution.
  
• Demonstrated experience in service delivery management, audit issue closure, operational risk control, regulatory compliance, process improvement and stakeholder management.
  
• Good experience in supporting treasury, trade finance, custody, payments, digital channels or centralized operations environments will be an added advantage.
  

SKILLS & COMPETENCIES

• Strong knowledge of corporate operations, treasury settlements, trade finance operations, custody operations, payments processing, reconciliations, exception management, operational risk management, audit issue closure and multi-unit performance management.
  
• Good understanding of applicable Kenyan banking regulations, CBK prudential expectations, POCAMLA, data protection requirements and internal control standards.
  
• Ability to interpret operational data, define KPIs, prepare management reports and convert insights into corrective action.
  
• Strong proficiency in Microsoft Office applications and working knowledge of core banking, workflow, service management, reporting and issue-tracking systems.
  
• Practical understanding of business continuity, incident management, outsourcing/vendor risk and change management within banking operations.