Senior Manager - Credit Investigations

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Provide leadership and oversight of investigations relating to credit fraud, lending irregularities, insider lending, documentation fraud, collateral fraud, and breaches of credit policies and procedures.
  

• Direct investigations into suspicious lending activities, non-performing credit facilities linked to fraud indicators, fictitious borrowing, and collusion involving staff, customers, valuers, advocates, or third parties.
  

  
  

• Review and analyze loan documentation, financial statements, customer profiles, collateral records, valuation reports, and transaction histories to establish irregularities and fraud indicators.
  

  
  

• Assess compliance with the Bank’s credit policies, regulatory requirements, and approved lending procedures during investigations.
  

  
  

• Identify control gaps and process weaknesses within the credit lifecycle and recommend corrective measures to strengthen the credit control environment.
  

  
  

• Provide advisory support and fraud awareness training to credit and business teams on fraud risks and control requirements within lending operations. Coordinate with Credit Risk, Legal, Recoveries, Compliance, and Business teams in resolving fraud-related credit matters and recovery actions.
  

  
  

• Prepare comprehensive investigation reports, disciplinary briefs, and prosecution files relating to credit fraud and misconduct.
  

  
  

• Support asset tracing, debt recovery, restitution processes, and legal proceedings arising from fraudulent credit activities.
  

  
  

• Monitor emerging credit fraud trends and develop fraud prevention strategies to safeguard the Bank’s lending portfolio.
  

  
  

• Provide advisory support and fraud awareness training to credit and business teams on fraud risks and control requirements within lending operations.
  

  
  

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ACADEMIC & PROFESSIONAL QUALIFICATIONS REQUIREMENTS

• Bachelor’s Degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a related field.
  
• Professional qualifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ACAMS, or equivalent.
  
• Strong understanding of forensic investigation methodologies and regulatory requirements.
  
• Extensive experience in forensic investigations, fraud risk management, banking operations, or law enforcement.
  
• Experience conducting complex investigations and multidisciplinary teams within a financial institution
  

CRITICAL SKILLS & COMPETENCES

• Strong analytical and investigative skills.
  
• Excellent report writing and communication skills.
  
• Leadership and people management capability.
  
• Knowledge of banking operations, fraud risk management, and forensic investigation techniques.
  
• High ethical standards and professional integrity.