Senior Mortician

Job Purpose

The senior mortician is responsible for overseeing all funeral home and mortuary operations, ensuring that human remains are handled with dignity, safely, and in compliance with the law. The jobholder leads the mortuary team, upholds professional and ethical standards, and provides compassionate support to bereaved families.

Key Responsibilities

Leadership and operations

• Oversee the receipt, identification, labelling, admission, storage, transport, and release of bodies in line with SOPs and legal requirements.
  
• Assign daily duties to mortuary staff, mentor them, and appraise their performance.
  
• Lead monthly departmental meetings to review operations and resolve challenges.
  
• Take part in annual budget planning and manage procurement and stock of supplies, coffins, and hearse materials.
  

Quality, compliance, and documentation

• Supervise embalming, dressing, and cosmetic preparation of the deceased for viewing, funerals, and post-mortems.
  
• Facilitate the mortuary to always be clean, organized, safe, and fully functional for staff and visitors.
  
• Keep accurate records of mortuary services, client communications, payments, and post-mortem activities.
  
• Submit daily, monthly, and annual reports to hospital management and regulatory authorities.
  
• Ensure compliance with legal and medico-legal requirements, including police investigations and post-mortems.
  
• Take part in internal and external audits and use the results to improve services.
  
• Review, update, and implement funeral home SOPs as health, safety, and legal rules change.
  

People, families, and services

• Train and mentor the mortuary staff and interns.
  
• Give confidential, compassionate guidance to families, especially in sensitive and legal cases.
  
• Promote funeral home services, including hearse services and coffin sales, ethically to grow revenue.
  

Qualifications and Experience

• Diploma in Mortuary Science from a recognized institution.
  
• Recognized certification in embalming, mortuary management, or post-mortem care from an accredited institution.
  
• At least three (3) years of relevant experience, including supervising mortuary staff.
  

Skills and Attributes

• Competence in embalming, dressing, reconstruction, and cosmetic preparation of the deceased.
  
• Ability to lead and guide a team to follow standards.
  
• Empathy and composure when supporting grieving families and handling traumatic or medico-legal cases.
  
• Strict confidentiality and high ethical standards.
  
• Sound judgement and problem-solving.
  
• Strong record-keeping, reporting, and documentation skills.
  
• Clear, respectful communication with families, staff, police, and other external partners.
  

Why Join Us:

• Opportunity to contribute to a meaningful cause in healthcare
  
• Work in a supportive, mission-driven environment