Senior Officer - Early Arrears Management

Qualifications:

• Hold a Bachelor’s Degree in Business, Accounts, Finance or related field.
  
• Professional Credit or Debt recovery qualifications a plus.
  
• Have a minimum of four (4) years practical experience with proven result-oriented track record in recoveries.
  
• Experience in banking & legal background a plus.
  
• Sound knowledge of the Bank’s policies and procedures
  
• Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
  

• Identify and review continually processes and procedures within the Region Perform collection function of early arrears in 1-90DPDs that will entail among others, the following.
  • Demand and enforce repayment of the delinquent loans from Relationship offices and branches.
    
  • Negotiate for repayment with defaulting customers during recovery enforcement process.
    
  • Monitor arrangements for payments from bad debtors.
    
  • Visit the clients/businesses with struggling loan facilities.
    
  • Review daily system/credit monitoring loan reports and identify non-performing accounts with irregularities and proactively follow-up to ensure corrective action taken in line with credit policy.
    
  • Facilitate issuance of demand letters, instructions to repossess and statutory notices that are due.
    
• Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
  
• Liaise with Legal Department recovery litigations and where legal interpretations are required.
  
• Managing effective relationships with internal and external customers.
  
• Ensure effective communication with internal and external customers in writing (correspondence), on phone or in person.
  
• Prepare, submit detailed and accurate reports from recovery assignments making actionable businessoriented recommendations to management
  
• To supervise, coach and train staff in Early Arrears management (if any).
  
• Training staff on collection as well as continuous development of the team through proper leadership, mentoring and coaching.
  
• Monitor and evaluate the performance of individuals and the regional team to ensure that maximum effort is directed towards achieving the regional objectives.
  
• Accountable for the branch team’s compliance with regulations and the Bank’s policies and procedures.
  
• Achieve credit control assessment targets / audit.
  
• Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency
  
• Perform any other official duties as allocated by management from time to time.