Senior Relationship Manager Custody Services

Main Duties & Responsibilities

• Source New Business, expand and retain existing client relationships with a focus on global custody business, to increase market share and profitability.
  
• Ensure financial and business growth targets assigned are achieved.
  
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
  
• Responsible for managing designated portfolio of clients through continuous reviews and identification of client needs.
  
• Provide service to customers about account information, and queries raised.
  
• Facilitate problem resolution with specialized units.
  
• Contract review and negotiation with current and potential clients.
  
• Source and prepare tenders / presentations for potential business opportunities.
  
• Ensures all client KYC/AML documentation is up to date.
  
• Identify and manage the risks associated with global custody services business.
  
• Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
  
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
  
• Work closely with the Client investment committees and Fund secretaries to bolster good working relationship.
  
• Ensure that all Custody Reports are submitted to clients as per SLA timelines.
  
• Responsibility for resolution of audit matters for custody services clients.
  
• Ensure billing and collection of revenue for custody services rendered
  
• Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.
  

EDUCATION AND EXPERIENCE

• University Degree from a recognized institution.
  
• Capital Markets Program Certification (CISI) at least Level 1
  
• Trustee Development Program Certification (TDPK)
  
• Seven (7) years’ banking experience in the Financial/banking sector.
  
• 3 years working in bank operations.
  
• 5 years in Relationship Management in local/global Custody Services.
  
• 5 years stakeholder management skills.
  
• 3 years in Business Tender processing end to end.
  
• Excellent problem-solving.
  
• Excellent emotional intelligence skills
  
• Strong persuasion, management, and communication skills
  
• Strong organizational skills
  
• Creative approach, with the ability to anticipate challenges and develop innovative solutions