Service Center Technician

R&Rs

• Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
  
• Ensure all customers worked on pay post repair
  
• Continuous ticketing training for the field team
  
• Assigning Field Technicians for high value customers who are not able to visit the Service center.
  
• Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
  
• Sustain monthly spare parts demand forecasting at the service centers.
  
• Implementing new OOW policy with key focus on Minimum Payment Based on customer category.
  
• Ensuring Inventory Accuracy for spares and finished goods at the service centers
  
• Continuous monthly demand forecasting & ordering for spare parts
  
• Ensure that spare parts are moved by consignment with accompanying accurate paper work
  
• Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
  
• Circulate a monthly stock take summary, showing issued, used and any variance on spares
  
• Any other duties that may be assigned