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Equity Bank Kenya
Banking + 2 more
Description
Qualifications
Requirements:
- Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.
- Knowledge of Technical, IT, NOC systems and procedures
- Experience in the Banking hardware and software.
- Ability to solve different network problems including those that cannot be resolved using typical methods.
- ITSM (ITIL) Certificate / Trainings.
- Vendor Trainings.
- Linux or windows system administration is an added advantage.
- Network support and Training like CCNA
- Experience in NOC-added advantage
- Pro-active monitoring of the entire IT Infrastructure and applications systems.
- Performance monitoring, diagnose, and resolve performance issues.
- Applying software and hardware monitoring tools to detect and action faults & warnings
- First Line resolution as per the SLA’s.
- Follow up to confirm service availability and stability after resolution.
- Logging tickets in the ticketing system take ownership and follow up to closure.
- Log calls to service Providers on the various faults captured on proactive monitoring.
- Updating Ticketing tool with relevant professional information during and after fault resolution.
- Resolution of tickets assigned and closure within the working shifts.
- Provision of the incident report with ticket closure.
- Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
- Daily/shift reports as per shift responsibility.
- Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.
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