Software Development and End User Support Intern

Bachelor’s degree in Computer Science, Information Technology, Software Engineering (or a related IT Field or equivalent professional experience)

· Set up, configuration and maintenance of computers, mobiles, hardware, systems and applications

· Troubleshoot system and network problems, diagnosing and solving hardware or software faults

· Development and maintenance of software applications

· Resolving IT support requests from clients and employees

· Gathering and analyzing data to diagnose problems with computer systems

· Installing new software and hardware drivers and updating existing ones as needed

· Logging all service requests and updating tickets as needed

· Installation and maintenance of computer networks (WAN and LAN)

· Ensure availability of computer systems and infrastructure

· End user support

· Any other duties as assigned by the immediate supervisor