NCBA

Banking + 2 more

Specialist, POS Merchant Operations

Job details

Contract Type

Description
Job Specifications

Academic & Professional Qualifications

  • Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or a related field

  • Mandatory experience managing POS inventory and logistics within the banking sector.

  • Professional certification in Logistics, Inventory Management, or a related field is an added advantage.

Experience

  • Minimum of 5 years’ hands-on experience overseeing inventory and logistics in a financial institution or similar environment.

Skills & Competencies

  • Practical working knowledge of inventory and terminal management systems such as Oracle Inventory, SAP ERP, or TMS.



Responsibilities

POS On-boarding, Inventory & Logistics Management (40%)

  • Take charge of end-to-end POS device management

  • Maintain accurate, real-time inventory tracking aligned to operational demands.

  • Put in place efficient logistics processes to ensure devices are delivered and installed on time.

  • Work closely with regional teams to handle returns, repairs and replacements.

Vendor & Stakeholder Management (20%)

  • Build and manage strong relationships with logistics partners, ensuring SLA adherence and high performance standards.

  • Engage vendors to secure timely availability of required resources.

Operational Excellence & Compliance (20%)

  • Ensure full compliance with internal policies, risk controls and regulatory requirements.

  • Maintain clear and up-to-date documentation for all inventory and logistics processes.

  • Continuously improve efficiency by using data insights and applying best practices.

Data-Driven Insights & Reporting (20%)

  • Review operational data to spot trends and improvement opportunities in inventory and logistics.

  • Track POS device dormancy and share insights with the Commercial team to support transaction growth



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