Supervisor – Business Application Support

Requirements

• A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science from a recognized institution
  
• Membership of ISACA professional body or any other relevant technical professionally recognized body
  
• ITI
  
• Certified Business Analysis Professional CBAP
  
• Minimum of 3 years work experience in a similar role.
  

• Collect, document and collate business functional requirements.
  
• Translate functional requirements into Business Use Cases (BUCs).
  
• Implement approved System Change Requests (SCRs).
  
• Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
  
• Provide basic training to system users.
  
• Provide general assistance to customers by addressing systems related issues and Troubleshoot minor incidents and system issues.
  
• Provide general reports to stakeholders.
  
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.