Supervisor, Functional Systems

Qualifications & Experience:

• Bachelor's degree in IT, Computer Science, or related field.
  
• Minimum 3 years of experience in banking business applications or related fields.
  
• Proficiency in SQL, Oracle DB, and database management.
  
• A must Experience with core banking systems - Oracle Flexcube.
  
• Knowledge of financial principles, banking operations, and regulatory compliance.
  
• Familiarity with ITIL framework and change management processes.
  

Competencies required for this Role

• Strong troubleshooting and analytical skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Excellent communication and stakeholder management skills.
  
• High attention to detail and problem-solving mindset
  

Application Management & Support:

• Ensure 24/7 availability and optimal performance of business applications.
  
• Troubleshoot, analyze, and resolve system issues in coordination with internal teams and vendors.
  
• Support system upgrades, patches, and testing for new features or modules.
  

Business & Technical Analysis:

• Assess business needs and ensure applications align with operational and regulatory requirements.
  
• Conduct system parameterization, including new product setups and configuration updates.
  
• Coordinate system testing, implementation, and go-live activities.
  

Integration & Enhancement:

• Work on seamless integration between business and digital applications.
  
• Assist in API and middleware configurations for third-party integrations.
  
• Provide input on system improvements and automation initiatives.
  

Security & Compliance:

• Ensure adherence to IT security policies and regulatory standards.
  
• Participate in Disaster Recovery and Business Continuity Planning (DRP/BCP) exercises.
  
• Follow up on audit findings and implement corrective actions.
  

Stakeholder Collaboration & Documentation:

• Serve as a liaison between IT, business units, and vendors for application-related matters.
  
• Provide necessary training and support to end-users on system functionalities
  
• Maintain proper documentation, including SOPs, reports, and system logs.