Supervisor, Network Technologies

Experience and Skills

• Minimum of 3 years’ proven experience as a Network Administrator or similar role.
  
• Knowledge of system security and data backup/recovery.
  
• Experience with various operating systems and platforms.
  
• Resourcefulness and strong problem-solving aptitude.
  
• Excellent communication skills.
  
• Knowledge of CIS standards is mandatory.
  
• Fluency in spoken and written English.
  
• Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation.
  
• Proven experience as a System Administrator or similar role.
  
• Knowledge of intrusion detection systems and data backup/recovery.
  
• Familiarity with various operating systems and platforms.
  
• Strong writing skills with the ability to produce concise and organised reports.
  
• Understanding of business concepts, tools, and processes required for sound decision-making.
  
• Strong communication and interpersonal skills.
  
• Strong troubleshooting and change management skills.
  
• Issue management and problem resolution skills.
  

• Ensure full uptime (24/7) of the entire network of the Bank through best practices and appropriate collaboration with technical, business, and third-party organizations.
  
• Install and configure software and hardware.
  
• Manage, troubleshoot, and proactively update hardware and software assets to prevent downtime or zero-day exploits.
  
• Quickly resolve system failures and troubleshoot issues and outages.
  
• Upgrade systems with new releases and models.
  
• Ensure uninterrupted internet connection and manage mail servers for sending and receiving emails, as well as file servers for saving and managing data.
  
• Oversee system performance and report generation.
  
• Secure system integrity from breaches or viruses and support risk mitigation planning, including backup plans, safeguards for data, user security policies, and identity management.
  
• Develop and execute backup and recovery plans.
  
• Maintain the asset inventory for the DC.
  
• Manage network servers and technology tools.
  
• Monitor performance and maintain systems according to requirements.
  
• Participate in the design, setup, implementation, and testing of business continuity and disaster recovery installations within the bank.
  
• Participate in onboarding and managing service level agreements with service providers or vendors.
  
• Provide technical services and support for WAN and LAN connectivity, routers, firewalls, security, internal systems, cloud and network infrastructure.
  
• Support Microsoft related technologies including Windows Server and SQL.
  
• Support virtualization technologies including VMware and Microsoft.
  
• Support remote access solutions.
  
• Conduct remote monitoring and management of system alerts and notifications.
  
• Perform network assessments and security audits.
  
• Plan and implement network security, including building firewalls, configuring IPsec VPN, applying cryptography, and developing IT security policies, procedures, and standards within the bank.
  
• Evaluate hardware, software, and peripheral equipment for LAN/WAN/MAN environments for procurement.
  
• Anticipate communication and network problems and implement preventative measures.
  
• Analyse, evaluate, and monitor network infrastructure to ensure optimal performance.
  
• Ensure security through access controls, backups, and firewalls.
  
• Liaise with external suppliers and support agencies for ongoing support and maintenance of hardware and software.
  
• Ensure timely invoice processing.
  
• Monitor systems daily and respond immediately to security or usability concerns.
  
• Administer Proofpoint, storage administration, and monitoring.
  
• Monitor and report performance of replication services between DC and DR sites.
  
• Maintain DR systems and manage the configuration and operation of DC and DR servers.
  
• Support system upgrades and apply fixes or patches related to the infrastructure unit.
  
• Assist in delivering system solutions and implementing projects to meet business, operational, and compliance objectives.
  
• Follow up on audit findings, propose remediation, and ensure successful rectification or mitigation.
  
• Ensure all policies and guidelines are implemented according to audit recommendations and requirements.
  
• Ensure compliance with bank and regulatory requirements during implementation of related services.
  
• Report any discrepancies immediately to the Head of IT Applications.
  
• Prepare and ensure periodic Risk Control Self-Assessment for the unit.