System Support Analyst

Key Responsibilities:

• Configure and/or customize business applications to meet business requirements using various databases and software tools.

• Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.

• Enhance and create user and system documentation as needed.

• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.

• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.

• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.

• Capturing business application information needs and mapping of the same to the software and /or database components.

• Perform data modelling to analyze and specify data structures within an application system.

• Developing database objects and structures for data storage, retrieval and reporting according to specifications.

• Implementing and testing database design and functionality and tuning for performance.

• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.

• Generation of ideas to improve efficiency in software and application services offered to the

business, and/or generate revenue for the business.

• Delegated Authority: As per the approved Delegated Authority Matrix.