Systems Quality Assurance Officer

The successful candidate will have the following attributes:

• Holder of an Upper 2nd class degree in Computer Science, Information Technology, Software Engineering or a related field from a recognized institution.
  
• At least 1-2 years’ experience in software testing, systems quality assurance or IT support.
  
• Knowledge of QA methodologies, test planning, defect tracking and documentation.
  
• Familiarity with tools such as Azure DevOps, Jira, or similar platforms is an added advantage.
  
• Basic understanding of SDLC and change management procedures.
  
• Strong analytical, troubleshooting and communication skills.
  
• High attention to detail, process-oriented mindset and commitment to continuous improvement.
  

• Monitor and ensure that all systems development initiatives follow the approved software development lifecycle and internal governance processes.
  
• Coordinate and document various testing stages including functional testing, integration testing, and User Acceptance Testing (UAT).
  
• Track system health and ensure performance indicators meet defined SLAs, including timely helpdesk ticket turnaround.
  
• Review and verify resolution of incidents related to software development, enhancements, and deployments.
  
• Maintain clear documentation for test cases, test results, defects, and release notes.
  
• Conduct routine system audits to check stability, reliability, and adherence to standards.
  
• Support the development team in identifying gaps, risks, and improvement opportunities in processes.
  
• Participate in change management activities including communication, training support, and post-deployment monitoring.
  
• Collaborate with stakeholders to validate requirements, ensure clarity, and support quality delivery.
  
• Escalate recurring issues and propose preventative measures to reduce system downtime and user disruptions.